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COVID-19 Update Archive

Since the beginning of the COVID-19 pandemic, Pinnacle Living has provided regular updates to our website regarding the plans and actions we’ve taken to keep our community safe and informed.

COVID-19 Update for Cedarfield

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern. All of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

Our COVID-19 Preparedness Team has worked closely with the Virginia Department of Health (VDH) and their numerous health partners throughout this crisis.  

Our current policies are as follows:

Residents

  • In keeping with CDC guidance, masks are optional for Independent Living and Assisted Living residents when the county risk levels, as determined by CDC, are low to moderate. 
  • We ask that residents residing in our Health Care Households continue to wear masks when outside of their apartments. 

 

Visitors and Vendors 

  • All visitors and vendors will be screened for signs and symptoms of COVID-19 at our gate. 
  • Masks are required in common spaces for all visitors and vendors. If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • Only vaccinated visitors are permitted in dining venues and at group events.

Team Members

  • Masks are required for all team members

 

Known Exposure

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the clinic. 

Team members should notify their immediate supervisor. 

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can take to guard your health and safety:

  • Follow CDC guidance for mask-wearing
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your COVID-19 booster vaccine when you are eligible.
  • Gather outside or in well-ventilated areas.
  • Stay at home and get tested if you’re experiencing any symptoms of COVID-19.

 

Should you have any questions or concerns, please do not hesitate to contact our Executive Director.

COVID-19 Update for Cedarfield

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern. All of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

Our COVID-19 Preparedness Team has worked closely with the Virginia Department of Health (VDH) and their numerous health partners throughout this crisis.  

Our current policies are as follows:

Residents

  • In keeping with CDC guidance, masks are optional for Independent Living and Assisted Living residents when the county risk levels, as determined by CDC, are low to moderate. 
  • We ask that residents residing in our Health Care Households continue to wear masks when outside of their apartments. 

Visitors and Vendors 

  • All visitors and vendors will be screened for signs and symptoms of COVID-19 at our gate. 
  • Masks are required in common spaces for all visitors and vendors. If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • Only vaccinated visitors are permitted in dining venues and at group events.

Team Members

  • Masks are required for all team members

Known Exposure

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the clinic. 

Team members should notify their immediate supervisor. 

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can take to guard your health and safety:

  • Follow CDC guidance for mask-wearing
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your COVID-19 booster vaccine when you are eligible.
  • Gather outside or in well-ventilated areas.
  • Stay at home and get tested if you’re experiencing any symptoms of COVID-19.

Should you have any questions or concerns, please do not hesitate to contact our Executive Director.

COVID-19 Update for Cedarfield

Cedarfield is open to visitation with certain restrictions which are outlined below:

  • If you have had a recent exposure to COVID-19, you should not visit Cedarfield until 10 days have passed since that exposure occurred.
  • All visitors will be screened for symptoms at the gate house before entry.
  • Visitors with signs and symptoms of COVID-19 will not be permitted to visit.
  • All visitors are required to wear masks while in common areas.
  • All visitors are required to be vaccinated.
  • Apartment and Cottage Residents can have vaccinated guests in the dining venues. Certain restrictions apply. Please call the Concierge for the latest information at 804-474-8800.
  • Apartment and Cottage Residents can have vaccinated guests stay overnight.
  • Visitors in Assisted Living and Health Care can have private in-room visits. Those visitors must be vaccinated, masked, sanitize hands upon entry, and go directly to the room they are visiting and come directly back out again once the visit has concluded.

For residents: If you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the appropriate team member.

Team members should notify their immediate supervisor if they have been exposed to someone who has tested positive.

Cedarfield highly recommends adherence to the latest guidelines published by the CDC as a way to protect yourself, your family, and the larger public. Should you have any questions or concerns, please do not hesitate to contact Cedarfield’s Executive Director.

As the pandemic evolves, these policies may change to protect the health of our community.

COVID-19 Update for Cedarfield

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

  • Masks are required in common spaces for all persons.
  • If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the appropriate team member.

Team members should notify their immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:

  • Wear a mask when in all common areas of your community and in other public indoor spaces.
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your booster vaccine when you are eligible.
  • Gather outside, or in well-ventilated areas.
  • Stay at home and get tested if you're experiencing any symptoms of COVID-19.

Should you have any questions or concerns, please do not hesitate to contact Cedarfield’s Executive Director.

COVID-19 Update for the Holiday Season

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

As you make your holiday preparations and visitation plans, we wanted to share some health and prevention tips to help you celebrate the season safely!

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

Connecting with family and friends during this special time of year is vital to maintaining our emotional well-being, even during the ongoing COVID-19 pandemic. This year, we hope you will plan ahead to have a healthy and happy holiday season.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

  • Masks are required in common spaces for all persons.
  • If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel for the holidays, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.

Team members should notify your immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety during the holidays:

  • Wear a mask when in all common areas of your community and in other public indoor spaces.
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your booster vaccine when you are eligible.
  • Gather outside, or in well-ventilated areas.
  • Stay at home and get tested if you’re experiencing any symptoms of COVID-19.

According to the VDH, it might also be wise to consider the following risk levels when making plans to celebrate the holidays with your loved ones this year:

Low Risk Activities

  • Virtual parties with your friends and family.
  • Celebrating at home, with the people that live with you.

Medium Risk Activities

  • Indoor gatherings with fully vaccinated individuals from different households.
  • Outdoor gatherings with individuals from different households at which everyone may not be vaccinated.

High Risk Activities

  • Large, indoor gatherings with people from different households who are unvaccinated.
  • Celebrating in indoor, poorly ventilated spaces.
  • Events where large groups of people stand close together while cheering, singing, or loudly celebrating.
  • Traveling to a gathering in another community for individuals who are unvaccinated.

How ever you choose to celebrate this year, we hope you have a safe and wonderful holiday season. Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.

COVID-19 Update for Cedarfield

Positive Coronavirus (COVID-19) Breakthrough Diagnosis

On Monday, August 9, Cedarfield received notification that an Independent Living resident in the main building tested positive with COVID-19, even though they are fully vaccinated. This is known as a breakthrough infection.

Our Cedarfield COVID-19 Preparedness team is working closely with Richmond/Henrico Health District of the Virginia Department of Health (VDH). Early indications from health department officials are that potential spread of the virus is very low because of the precautions already in place.

We must continue to vigilantly practice the following preventive measures:

  • Wear a mask when in all common areas
  • Wash hands often
  • Continue to practice physical distancing

The highly contagious COVID-19 Delta variant, combined with a lagging vaccination campaign and the near absence of preventive restrictions, is fueling a rapid rise of cases and hospitalizations in Virginia. The Delta variant now accounts for about 83 percent of infections diagnosed in the United States. Breakthrough infections are still relatively uncommon. However, we encourage you to rethink your travel/vacation plans over the next few months as the above mentioned case was apparently transmitted during a recent Florida trip.

Cedarfield is working closely with VDH to determine which residents and team members are at risk of exposure and will be communicating with those residents, their families, and team members as we work through our contact tracing process. Cedarfield is also working with VDH to contain the potential spread of the virus.

Team members and contractors were notified last Wednesday that full vaccination will be required as of Monday, September 13, 2021, as a condition of their continued employment. Otherwise, our current Cedarfield Forward plan remains unchanged.

Should you have any questions, please do not hesitate to contact Michael Shaw, Executive Director at (804) 474-8850.

COVID-19 Update for Cedarfield

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

We have communicated openly, transparently, and worked diligently to educate all team members about COVID-19 and even conducted highly successful voluntary COVID-19 vaccine clinics. Following guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services, we have enforced masking mandates, maintained physical distancing requirements, and modified services as appropriate to our residents. 

Because of this work, we have much to be proud of:

  • We have been highly successful in limiting the transmission of COVID-19 when cases occurred.
  • We have seen resident participation in the voluntary vaccine clinics at rates higher than 90 percent.
  • Team member participation in the voluntary clinics is significantly above national senior living averages at approximately 77 percent today.
  • Since completing our vaccine clinics, the number of COVID-19 cases in our communities has been remarkably low.

Sadly, our hard work and perseverance aren’t enough. As we watch the local and national news, we notice that the number of COVID-19 positive cases is on the rise. The new COVID-19 Delta variant is running rampant in many communities across the country, and we know of at least one senior living community in Virginia that has had a “COVID-19 breakthrough outbreak” even though their vaccine rates are similar to ours.   

Pinnacle Living acknowledges the desire for personal choice, but we must face our responsibility to protect our communities as best we are able. What is clear is that COVID-19 vaccinations work and the consequences to our communities from resurging COVID-19 infections is life threatening. We have weighed individual preference with the safety of our residents, families, visitors, volunteers, and team members, and have come to the following conclusions:

  • As of Monday, September 13, 2021, all team members and contractors must be fully vaccinated, with one of the available COVID-19 vaccines, as a condition of their continued employment, in accordance with our Infectious Disease, Vaccination, and Testing Requirements Policy previously distributed to and signed by all team members.
  • All team members must wear disposable surgical masks or KN-95 masks in all public areas.
  • Lastly, all visitors and volunteers must wear masks when in common areas in our communities.

Our Executive Directors and Health Services Teams will work with unvaccinated team members to secure COVID-19 vaccines so their employment with Pinnacle Living will not be impacted by this policy.  

COVID-19 Update for Cedarfield

On behalf of the Pinnacle Living Boards of Directors and our Leadership Team, thank you for your understanding and flexibility during the COVID-19 pandemic. The demands of the last 16 months have been tremendous. We are grateful for the perseverance of our residents, the cooperation of families and friends, and the dedication of our team members. We have grown in our understanding of and respect for one another as we have worked hard to keep residents and team members informed and safe.

As our communities emerge from the pandemic, we will continue to be vigilant in our efforts to maintain the health and safety of our residents and teams. We are following the latest guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services.

  • We must adhere to guidelines from these organizations concerning mask usage, physical distancing, and hand hygiene in our licensed neighborhoods such as Healthcare, Assisted Living, and Memory Support.
  • Our guidelines concerning mask usage in public areas of independent living and when interacting with individuals who are not yet vaccinated remain unchanged.
  • Be aware as circumstances change or positive cases of COVID-19 are confirmed, visitation guidelines in specific areas may change quickly.

We strongly advise all visitors to be fully vaccinated for COVID-19 before visiting our communities. Basic health screening questions will continue to be asked. If you are experiencing any cold or flu-like symptoms, please postpone your visit.

Should you have any questions concerning visiting Cedarfield, the proper use of masks, or other guidelines, please do not hesitate to contact our executive director.

COVID-19 Update for Cedarfield

Cedarfield and Pinnacle Living are thrilled Governor Northam recently issued new guidance lifting Virginia’s universal indoor mask mandate to align with new guidance from the Centers for Disease Control and Prevention (CDC). Additionally, Governor Northam announced last month that Virginia is easing all distancing and capacity restrictions.  However, as providers of senior living services, we must remain vigilant in continuing to use masks in public areas, especially when interacting with individuals who are not yet vaccinated.

We are hopeful the Virginia Department of Health and the Department of Social Services update COVID-19 preparedness guidance soon, but until that guidance is published, our guidelines concerning mask usage, physical distancing, and hand hygiene remain unchanged in our licensed neighborhoods such as Healthcare, Assisted living, and Memory Support.


Visitation Updates

Older adults are among the most vulnerable to COVID-19 so we will continue a conservative strategy unfolding our preparedness plans accordingly. All visitors will be screened at the Gate House and visitors should not visit if they are experiencing the following symptoms: fever, chills, cough, shortness of breath, fatigue, muscle or body aches, headache, or a recent loss of smell or taste.


Independent Living Apartments/Cottages Visitor Guidelines

  • Visitation is available seven days a week from 9 a.m. – 9 p.m.
  • Visitation is permitted in common areas (EXCEPT Atrium Café, Cedar Grill, and Prima).
    • All guests are required to wear a mask (except when outside) in order to be in any common/meeting areas.
  • No restrictions on the number of visitors allowed in a resident’s apartment/cottage.
  • Visitors are permitted to spend the night in a resident’s cottage/apartment provided they have been vaccinated. Proof of vaccination must be on file with the Clinic Nurse ahead of stay.
  • Capacity limits:
    • Fellowship Hall – 100 maximum
    • Chatterbox – 26 maximum
    • Administrative Conference Room – 12 maximum
    • Group Exercise – 16 maximum per class
    • Water Aerobics Class – 8 maximum per class and sign up required
  • Concierge Services are back in service

Health Services Visitor Guidelines

  • Visitation in resident rooms is permitted if guests are fully vaccinated.
  • All visitors are screened, required to wear face masks, and must adhere to social distancing and hand hygiene guidelines.
  • Visitation for unvaccinated guests requires an appointment in our Health Center, Assisted Living, and Memory Support and will take place in designated visitation vista areas. Contact your Household Leader for more information.
  • Outdoor visitation is still the preferred option, particularly as the weather continues to improve.

We are strongly advising all visitors to be fully vaccinated for COVID-19 before visiting Cedarfield. Should you have any questions regarding our evolving COVID-19 preparedness plan, please do not hesitate to contact the Executive Director. Thank you!

COVID-19 Update for Cedarfield

Cedarfield and Pinnacle Living are thrilled the CDC has issued new guidance concerning mask usage by fully vaccinated individuals. However, as providers of senior living services, we must remain vigilant and continue to use masks in public areas and when interacting with individuals who are not yet vaccinated.

We are hopeful the Virginia Department of Health, the Department of Social Services, and the Centers for Medicare and Medicaid Services will issue updated guidance soon, but until that guidance is published, our guidelines concerning mask usage, physical distancing, and hand hygiene remain unchanged.

Should you have any questions concerning the proper use of masks at Cedarfield, please do not hesitate to contact the executive director. Thank you!


Visitation Updates

Older adults are among the most vulnerable to COVID-19 so we continue to be cautious in allowing outside visitors onto campus. All visitors will be screened at the Gate House and visitors should not visit if they are experiencing the following symptoms: fever, chills, cough, shortness of breath, fatigue, muscle or body aches, headache or a recent loss of smell or taste.


Visitor Guidelines in Independent Living Apartments/Cottages

  • Visitation is available seven days a week from 9 a.m. until 9 p.m.
  • Residents in apartments may host up to two guests.
  • Residents in cottages may host up to four guests.
  • Guests may not spend the night in apartments or cottages.
  • Visitation is not permitted in any common indoor space, lobby areas, or dining rooms, however, outdoor common space is available and encouraged for visits.

Visitor Guidelines in Health Services

  • Visitation requires an appointment for residents in our Health Center, Assisted Living, and Memory Support and will take place in designated areas. Contact your Household Leader for more information.
  • All visitors are screened and required to wear face masks and adhere to social distancing and hand hygiene guidelines.
  • Outdoor visitation is still the preferred option, particularly as the weather continues to improve.

Visitors will be screened upon entering the campus and given a Screening Checklist to fill out, which needs to be turned into the Concierge Desk.

We strongly recommend that all visitors are vaccinated for Covid-19.

COVID-19 Update for Cedarfield

Older adults are among the most vulnerable to COVID-19 so we continue to be cautious in allowing outside visitors onto campus. All visitors will be screened at the Gate House and visitors should not visit if they are experiencing the following symptoms: fever, chills, cough, shortness of breath, fatigue, muscle or body aches, headache or a recent loss of smell or taste. 

Visitor Guidelines for Independent Living Apartments/Cottages

  • Visitation is available seven days a week from 9 a.m. until 9 p.m.
  • Residents in apartments may host up to two guests.
  • Residents in cottages may host up to four guests.
  • Guests may not spend the night in apartments or cottages.
  • Visitation is not permitted in any common indoor space, lobby areas, or dining rooms, however, outdoor common space is available and encouraged for visits.

Visitor Guidelines for Health Services

  • Visitation requires an appointment for residents in our Health Center, Assisted Living, and Memory Support and will take place in designated areas. Contact your Household Leader for more information.
  • All visitors are screened and required to wear face masks and adhere to social distancing and hand hygiene guidelines.
  • Outdoor visitation is still the preferred option, particularly as the weather continues to improve.

Visitors will be screened upon entering the campus and given a Screening Checklist to fill out, which needs to be turned into the Concierge Desk.

We strongly recommend that all visitors are vaccinated for Covid-19.

COVID-19 Update for Cedarfield

Visitation Updates

On Thursday, February 25, 2021, Cedarfield opened visitation to residents in all levels of care. Our residents are among the populations most vulnerable to the coronavirus, so we must continue with an abundance of caution when making decisions about how and when to visit loved ones. We are stressing for visitors not to visit at this time if they have any of the following symptoms: fever, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, or new loss of taste or smell. Your visitor’s strict adherence is necessary.


Visitation Phased Plan for the Next 30 Days

Visitor Guidelines in Health Services

  • We are permitting visitation by appointment only for residents in the Health Center, Assisted Living, and Sunshine Plaza.
  • Visitation will take place in the controlled environments in each Neighborhood called visitation vistas.
  • Sanitation via electro-stat spray will occur between visits.
  • Contact your Neighborhood Leader to schedule a visit.

Visitor Guidelines in Independent Living Apartments/Cottages

  • Visitation will be offered seven days a week between the hours of 7 a.m. – 9 p.m.
  • Residents in Apartments are allowed up to two visitors at a time in their apartments.
  • Residents in Cottages are allowed up to four visitors at a time in their cottages.
  • Visitation is only permitted in resident apartments, cottages, and outside. Visitation in indoor public spaces, dining rooms, and lobby areas is not permitted.
  • Visitor Screening Requirements
    • Visitors are required to have a temperature check and answer a questionnaire upon arrival. Please ask your visitors to answer screening questions honestly.
    • After question screening and temperature check, they will receive the Screening Checklist form with our Shared Values, which they must comply with at all times.
    • If visitors have a temperature above 100 degrees Fahrenheit or have COVID-19-related symptoms, they will not be permitted to visit that day.
    • Visitors must sign in on the contact tracing log handed to them by the security officer, and then will be given a Screening Checklist form.
  • Visitors may go directly from the gatehouse to a resident’s Cottage or Apartment. Visitors are urged to park at the Town Center or in the Administration Parking Lot.
  • Visitors are responsible for giving the resident the Screening Checklist form, for return to Concierge.
  • We strongly recommend that all visitors are vaccinated for COVID.

COVID-19 Update for Cedarfield

Visitation Updates

On Thursday, February 25, 2021, Cedarfield opened visitation to residents in all levels of care. Our residents are among the populations most vulnerable to the coronavirus, so we must continue with an abundance of caution when making decisions about how and when to visit loved ones. We are stressing for visitors not to visit at this time if they have any of the following symptoms: fever, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, or new loss of taste or smell. Your visitor’s strict adherence is necessary.


Visitation Phased Plan for the Next 30 Days

Visitor Guidelines in Health Services

  • We are permitting visitation by appointment only for residents in the Health Center, Assisted Living, and Sunshine Plaza.
  • Visitation will take place in the controlled environments in each Neighborhood called visitation vistas.
  • Sanitation via electro-stat spray will occur between visits.
  • Contact your Neighborhood Leader to schedule a visit.

Visitor Guidelines in Independent Living Apartments/Cottages

  • Visitation will be offered on Thursday, Friday, Saturday & Sunday only at this time.
  • Visitation hours:
    • 5 - 8 p.m. on Thursday & Friday
    • All day on Saturday & Sunday
  • A maximum of two visitors is allowed per residence at any time.
  • Visitation is only permitted in resident apartments and outside. Visitation in public spaces, dining rooms, and lobby areas is not permitted.
  • Visitor Screening Requirements
    • Visitors are required to have a temperature check and answer a questionnaire upon arrival. Please ask your visitors to answer screening questions honestly.
    • After question screening and temperature check, they will receive the Screening Checklist form with our Shared Values, which they must comply with at all times.
    • If visitors have a temperature above 100 degrees Fahrenheit or have COVID-19-related symptoms, they will not be permitted to visit that day.
    • Visitors must sign in on the contact tracing log handed to them by the security officer, and then will be given a Screening Checklist form.
  • Visitors may go directly from the gatehouse to a cottage and apartment. Visitors are urged to park at the Town Center or in the Administration Parking Lot.
  • Visitors are responsible for giving the resident the Screening Checklist form, for return to Concierge.
  • We strongly recommend that all visitors are vaccinated for COVID.

COVID-19 Update for Cedarfield

A number of Cedarfield dining services team members have tested positive for COVID-19, or have been exposed to fellow team members who have tested positive. Affected team members are currently self-isolating at home and will return to work as directed by current Center for Disease Control (CDC) guidelines.

Out of an abundance of caution, all dining venues were closed on Tuesday, January 19, 2021, and will remain closed until further notice. Cedarfield has implemented a delivered meal program with a modified menu.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members.
  • If you are ill, please notify your supervisor immediately, and do not come to work.
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor.
  • We will continue screening all team members before they begin each shift.
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift.
  • Remember to wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly.

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Visitors or guests will be permitted to pick up residents for off-campus visits as approved by the Executive Director or their designee.
    • If you are unable to visit in person, we encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means.
      • All visitors will be actively screened using a series of questions upon each visit.
      • Visitors must wear a facemask and disposable gown and gloves if deemed necessary.
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings.○  Work will continue in all areas where we can separate construction and work areas from resident occupied spaces.

Cedarfield Residents:

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Cedarfield Moving Forward Plan: Community Update

As you know, COVID-19 has led the headlines for months. Now, the COVID-19 vaccines are making national news with their proven effectiveness and early distribution. The Pfizer vaccine has received Food and Drug Administration (FDA) Emergency Use Authorization approval and is on its way to locations across the country. We have received many questions about the vaccine and can now offer a bit more information to ensure we are all on the same page.

When will Cedarfield receive the vaccine?

We are anxiously awaiting more details related to the availability of those vaccines in our communities, but we know we are near the top of the list. Because the COVID-19 vaccine will be available in limited quantities initially, the Centers for Disease Control and Prevention (CDC) and the National Academies of Sciences, Engineering, and Medicine (NASEM) have developed phased approaches for allocating the vaccine by state.

Fortunately for us, the government plans to vaccinate hospital workers, long-term care providers (LTC) and residents early in the distribution plan. We expect the first 70,000 doses to be available to Virginians in December. After this, the distribution will continue following the State’s plan.

How will the vaccine be distributed to us?

It will take months for enough vaccine to be manufactured to provide the needed doses for all people in the United States. The current plan is to ship the vaccine to major pharmacy retailers who will distribute it to us.

Pinnacle Living and Cedarfield have made the decision to partner with Walgreens, who will coordinate, schedule, and administer the vaccine on behalf of the Virginia Department of Health (VDH), once it is available. Representatives from Walgreens will come to our communities on three separate dates to administer the vaccine. During the first visit the initial dose will be given followed three to four weeks later with the second dose. A third trip will be made to catch anyone missed earlier.

How much will it cost to be vaccinated?

It is our understanding you will not be charged for the vaccine.

Facts about the COVID-19 vaccine:

  • All vaccines will require a two-shot regimen, with the second shot being administered 21 or 28 days after the first, as directed by the manufacturer.
  • Early data shows 90-95% effectiveness and positive safety remarks, though there have been limited reports of reactions to the vaccine and some reports of minor side effects.
  • The vaccine WILL NOT give you COVID-19 or change your DNA

Is the vaccine safe?

The vaccines being readied for distribution have undergone rigorous scientific tests to make sure they are safe. Thousands of adults from many races and varying ages volunteered to be part of the testing. Similar to most vaccinations, the testing shows you may experience some muscle soreness at the site of the injection. Following the second injection, some people reported a low fever and achiness that went away after a day or so. This reaction shows your body is building an immunity.

Will the vaccine be mandatory?

With the information we have available today, Pinnacle Living and Cedarfield will not be requiring team members or residents to take the vaccine at this time. However, we want to protect our team members and residents from the spread of COVID-19 and we are strongly encouraging everyone to receive the vaccine as the highest level of protection against COVID-19.

This virus attacks people in different ways. Some show no symptoms but can still spread the disease, some become mildly ill, and some become very sick or die. The vaccine is the best way to protect yourself and your loved ones and ultimately reduce the presence of the virus. Even if you have already had COVID-19, the CDC recommends you get vaccinated.

If I get vaccinated, will I still have to wear a mask?

The Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public, as well as practice safe distancing and frequent hand washing after being vaccinated. We will need to continue doing these things until most Americans are vaccinated.

YOUR SAFETY IS OUR TOP CONCERN

We know the past several months have been difficult on everyone. However, these developments regarding the release of the vaccine have been the silver lining we’ve all been waiting for. Once again, we are strongly encouraging everyone to receive the vaccine so you can protect yourself and your community against COVID-19. We want you, your loved ones, and our team members to stay healthy so we can all enjoy the Holidays in 2021.

 


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members.
  • If you are ill, please reach out to your supervisor, and do not come to work.
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor.
  • We will continue screening all team members before they begin each shift.
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift.
  • Remember to wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly.

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter the community without the approval of the Executive Director.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Cedarfield Residents:

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Cedarfield Forward Plan: Community Update

The global coronavirus pandemic continues to impact our nation, state, and region. Cedarfield is continuously following the latest guidance from the Centers for Disease Control and Prevention (CDC), Virginia Department of Health (VDH), and Department of Labor (DOL) and incorporating this guidance in our planning.

Unfortunately, even with the best planning and implementation, exposures do occur. Here is an update of our current situation by level of service:

Independent Living

On Friday, October 30, Cedarfield management met with three Henrico Health Department Infection Control Specialists to discuss a significant COVID-19 exposure and the contact tracing practices that followed that exposure. We jointly decided that an updated Cedarfield Forward Plan needed to be implemented decisively in order to keep everyone safe.

With input from County officials we quarantined 72 residents and team members over the last 14 days.

As a result of our collective efforts, none of the 72 residents and team members who were quarantined became symptomatic, and we were able to stop any potential COVID-19 spread. Our quarantine and restrictions have now been lifted.

Memory Support

There are 10 residents with COVID-19 positive test results. However, as of this morning, none of those residents are exhibiting any signs or symptoms of COVID-19.

Assisted Living

There are no residents or team members with COVID-19 positive results or showing any signs and symptoms.

Health Center

There are no residents or team members with COVID-19 positive results or showing any signs and symptoms.

Family visitation for all Health Services neighborhoods has been suspended until further notice, except in end-of-life and compassionate care situations. We will be conducting weekly COVID-19 testing for all residents and team members in Health Services.

We have been blessed at Cedarfield over the last few months but the situation is becoming more challenging. There is an enormous amount of work going on behind the scenes to ensure the safety and wellbeing of our residents and team members. We need everyone’s help to stay safe and well. We want to reassure you that we are following all recommended precautions to protect our community. It is imperative, as I stressed in recent memos and Wednesday Live Chats, that all residents and team members vigilantly adhere to our Cedarfield Forward Shared Values.

Michael J. Shaw

Executive Director


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members.
  • If you are ill, please reach out to your supervisor, and do not come to work.
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor.
  • We will continue screening all team members before they begin each shift.
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift.
  • Remember to wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly.

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter the community without the approval of the Executive Director.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Cedarfield Residents:

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

CEDARFIELD OPEN FOR VISITATION

Our goal always has been, and always will be, the safety and wellbeing of our residents, team members, and families. To that end, we have developed a three-phased plan, called Cedarfield Forward, much like the Virginia Governor’s multi-phased plan. Unlike that plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of Cedarfield. We can do this, because we’re all in this together!

Beginning Thursday, October 8, Cedarfield opened visitation to residents living in cottages and apartments. Our elders are among the populations most vulnerable to the coronavirus, so we must proceed with an abundance of caution, especially when making decisions about how and when to visit loved ones. Please stress to visitors not to visit if they have any of these symptoms: fever, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, or new loss of taste or smell. We are headed into a very difficult health season dealing with seasonal flu, in addition to COVID-19. Visitor’s strict adherence will be necessary to meet these challenges. 

Visitor Guidelines

  1. Visitation is offered on Thursday, Friday, Saturday & Sunday (Only).
  2. Visitation hours range from 5 p.m. to 8 p.m. (Only).
  3. Two visitors are allowed per residence at any time.
  4. Visitation is only permitted in resident apartments/cottages and outside. Visitation in public spaces, dining rooms, and lobby areas is not permitted.
  5. For screening: Visitors are required to have a temperature check and complete a screening questionnaire upon arrival. If visitors have a temperature above 100 degrees Fahrenheit or have other COVID-19-related symptoms, they will not be permitted to visit that day. Please ask your visitors to answer screening questions honestly. After question screening and temperature check, they will receive the Screening Checklist form, listing our Shared Values.
  6. Visitors must sign-in on the contact tracing log handed to them by the security officer, and then will be given a Screening Checklist form. Visitors must read our Shared Values and agree to comply with them at all times.
  7. Visitors may go directly from the gatehouse to a cottage, and apartment visitors are urged to park at the Town Center or in the Administration Parking Lot.
  8. Each Visitor is responsible for giving the resident the Screening Checklist form, for return to the Concierge.

Resident Guidelines

  1. Residents must completely fill-out and return the Screening Checklist form (within 24 hours) to the Concierge.
  2. Residents are still required to call Rene Langley for Social Pickup/Drop Off and Ann Hopper for all clinical service visits during all other days/times.

Please keep in mind that this is a TRIAL run for allowing visitors. Failure to comply will result in the visitor program being eliminated. We are proceeding deliberately into this process and may refine the process moving forward. We have been so successful in keeping our community free of COVID-19, so we do not want to jeopardize anyone’s health. Should you have any questions, please do not hesitate to contact Cedarfield Administration at 804-474-8801.

While we are excited to reopen, we are operating under “new normal” standards until a vaccine is readily available. If we see an increase in COVID-19 cases in the greater Richmond community or at Cedarfield, we intend to step back and reevaluate our multi-phased plan.

Cedarfield will be utilizing the Centers for Medicare and Medicaid Services (CMS) recommendations and the Virginia Department of Health (VDH) Nursing Home Guidance for Phased Reopening plans in our health center, assisted living, and memory support neighborhoods.

We have created a detailed framework that outlines a three-phased approach for “Cedarfield Forward” to safely and gradually ease restrictions while containing the spread of COVID-19. 

Our Cedarfield Forward mission is “Keeping Everyone Safe”. To support our mission, we have created seven shared values, highlighted below, to impart trust and link everyone together.

  • Constantly wear masks in public including indoor public spaces at Cedarfield
  • Stay physically distanced at least six feet apart
  • Take personal responsibility to follow rules and/or change our behaviors
  • Develop plans and collaboratively ensure diverse opinions are heard
  • Utilize Cedarfield Pathways to Well-Being philosophy to guide our whole being
  • Strongly encouraged safer-at-home practices
  • Should you go out, don’t forget good hygiene — wash your hands frequently, don’t touch your face and wear your mask
  • Implement aggressive infection control steps in your own home
  • Inform when sick, exposed, contact traced or COVID-19 positive
  • Seek guidance from Wellness Clinic or Administration

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your continued cooperation. Should you have any questions about our Cedarfield Forward Phase 2 Plan, please call Cedarfield Administration at 804-474-8801.

Recently Opened Services & Amenities

Dining

  • Dining venues have reopened.
    • Cedar Grill and Pub 2300 are open for socially distant dining for lunch and dinner by reservation only.
    • The Atrium Café is now open for breakfast and lunch take out.
  • Dinner delivery is still currently available for those who are not yet comfortable with returning to the dining venues.

Events, Programs, and Activities

  • Programs have resumed for groups of 25 or less with physical distancing requirements in place
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces have opened in accordance with physical distancing recommendations

Housekeeping Services

  • Housekeeping services for Independent Living apartments and cottages, Assisted Living, Memory Support, and Health Care have resumed
  • Team members continue to be focused on sanitizing high traffic and community areas

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • The Clinic has reopened. Clinic hours and all routine medical services have resumed.
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action.
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. 
    • If your physician offers telehealth visits and you need assistance to make that possible, please contact the community health services team.
  • Medical transportation provided by the community has resumed.
  • Healthpro Heritage has resumed therapy appointments.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Besides the Independent Living visitation guidelines listed above, no outside visitors or guests will be permitted to enter the community without the approval of the Executive Director
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Cedarfield Residents:

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: NUMEROUS AMENITIES NOW OPEN IN CEDARFIELD'S PHASE 2 PLAN FOR COVID-19

Our goal always has been, and always will be, the safety and wellbeing of our residents, team members, and families. To that end, we must stress that like the Virginia Governor’s multi-phased plan, we have developed a three-phased plan, called Cedarfield Forward. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of Cedarfield. We are all in this together!

With an abundance of caution, we implemented our Cedarfield Forward Phase 2 Independent Living plan on July 1. As Cedarfield continues to implement our evolving COVID-19 preparedness plans, we are pleased to announce the recent reopening of the following services and amenities:

Dining

  • Dining venues have reopened
    • Cedar Grill and Pub 2300 are open for socially distant dining for lunch and dinner by reservation only
    • The Atrium Café is now open for breakfast and lunch take out
  • Dinner delivery is still currently available for those who are not yet comfortable with returning to the dining venues

Events, Programs, and Activities

  • Programs have resumed for groups of 25 or less with physical distancing requirements in place
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces have opened in accordance with physical distancing recommendations

Housekeeping Services

  • Housekeeping services for Independent Living apartments and cottages, Assisted Living, Memory Support, and Health Care have resumed
  • Team members continue to be focused on sanitizing high traffic and community areas

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • The Clinic has reopened. Clinic hours and all routine medical services have resumed
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
    • If your physician offers telehealth visits and you need assistance to make that possible, please contact the community health services team
  • Medical transportation provided by the community has resumed
  • Healthpro Heritage has resumed therapy appointments

While we are excited to reopen these amenities, even as we work toward Phase 3, we are operating under “new normal” standards until a vaccine is readily available. If we see an increase in COVID-19 cases in the greater Richmond community or at Cedarfield, we intend to step back and reevaluate our multi-phased plan.

Cedarfield will be utilizing the Centers for Medicare and Medicaid Services (CMS) recommendations and the Virginia Department of Health (VDH) Nursing Home Guidance for Phased Reopening plans in our health center, assisted living, and memory support neighborhoods.

We have created a detailed framework that outlines a three-phased approach for “Cedarfield Forward” to safely and gradually ease restrictions while containing the spread of COVID-19.

Our Cedarfield Forward mission is “Keeping Everyone Safe”. To support our mission, we have created seven shared values, highlighted below, to impart trust and link everyone together.

  • Constantly wear masks in public including indoor public spaces at Cedarfield
  • Stay physically distanced at least six feet apart
  • Take personal responsibility to follow rules and/or change our behaviors
  • Develop plans and collaboratively ensure diverse opinions are heard
  • Utilize Cedarfield Pathways to Well-Being philosophy to guide our whole being
  • Strongly encouraged safer-at-home practices
    • Should you go out, don’t forget good hygiene — wash your hands frequently, don’t touch your face and wear your mask
  • Implement aggressive infection control steps in your own home
    • Inform when sick, exposed, contact traced or COVID-19 positive
    • Seek guidance from Wellness Clinic or Administration

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your continued cooperation. Should you have any questions about our Cedarfield Forward Phase 2 Plan, please call Cedarfield Administration at 804-474-8801.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter the community without the approval of the Executive Director
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Cedarfield Residents:

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: CEDARFIELD'S PHASE 2 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

Cedarfield is continuing to implement our COVID-19 evolving preparedness plans. Our goal always has been, and always will be, the safety and wellbeing of our residents, team members, and families. To that end, we must stress that like the Virginia Governor’s multi-phased plan, we have developed a three-phased plan, called Cedarfield Forward. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of Cedarfield. We are all in this together!

With an abundance of caution, we implemented our Cedarfield Forward Phase 2 Independent Living plan on July 1. However, even as we enter Phase 2 and 3, we are operating under “new normal” standards until a vaccine is readily available. If we see an increase in COVID-19 cases in the greater Richmond community or at Cedarfield, we intend to step back and reevaluate our multi-phased plan. I look forward to working with all of you to inclusively serve one another in this new environment for months to come.

Cedarfield will be utilizing the Centers for Medicare and Medicaid Services (CMS) recommendations and the Virginia Department of Health (VDH) Nursing Home Guidance for Phased Reopening plans in our health center, assisted living, and memory support neighborhoods.

We have created a detailed framework that outlines a three-phased approach for “Cedarfield Forward” to safely and gradually ease restrictions while containing the spread of COVID-19. 

Our Cedarfield Forward mission is “Keeping Everyone Safe”. To support our mission, we have created seven shared values, highlighted below, to impart trust and link everyone together.

  • Constantly wear masks in public including indoor public spaces at Cedarfield
  • Stay physically distanced at least six feet apart
  • Take personal responsibility to follow rules and/or change our behaviors
  • Develop plans and collaboratively ensure diverse opinions are heard
  • Utilize Cedarfield Pathways to Well-Being philosophy to guide our whole being
  • Strongly encouraged safer-at-home practices
    • Should you go out, don’t forget good hygiene — wash your hands frequently, don’t touch your face and wear your mask
  • Implement aggressive infection control steps in your own home
    • Inform when sick, exposed, contact traced or COVID-19 positive
    • Seek guidance from Wellness Clinic or Administration

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your continued cooperation. Should you have any questions about our Cedarfield Forward Phase 2 Plan, please call Cedarfield Administration at 804-474-8801.

Physical Distancing + Safety Restrictions

Cedarfield Residents:

Dining

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

Events, Programs, and Activities

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

Housekeeping Services

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: CEDARFIELD'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

The recent announcement of Governor Northam’s multi-phase plan for reopening Virginia is wonderful news. Cedarfield is also working on a multi-phase plan specific to our community that will gradually ease our COVID-19 restrictions and slowly resume services and programs our residents have grown accustomed to in our community.

We appreciate your cooperation with the limitations that are in place to protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we entered Phase 1 of our plan, Tuesday, May 26, 2020. As a reminder, Phase 1 could last for 2-4 weeks or longer. However, our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our communities. 

As we implement our multi-phased Cedarfield Forward plan, we want to emphasize at each phase we will continue operating under “new normal” standards until a vaccine is readily available. If we see an increase in COVID-19 cases in the greater Richmond community or at Cedarfield, we intend to step back and reevaluate the procedures.

Our Cedarfield Forward mission is “Keeping Everyone Safe”. To support our mission, we have created seven shared values, highlighted below, to impart trust and link everyone together.

Cedarfield’s Phase I reopening plan includes the following shared values:

  • Constantly wear masks in public including indoor public spaces at Cedarfield
  • Stay physically distanced at least six feet apart
  • Take personal responsibility to follow rules and/or change our behaviors
  • Develop plans and collaboratively ensure diverse opinions are heard
  • Utilize Cedarfield Pathways to Well-Being philosophy to guide our whole being
  • Strongly encouraged safer-at-home practices
    • Should you go out, don’t forget good hygiene — wash your hands frequently, don’t touch your face and wear your mask
  • Implement aggressive infection control steps in your own home
    • Inform when sick, exposed, contact traced or COVID-19 positive
    • Seek guidance from Wellness Clinic or Administration

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea. 

Thank you for your continued cooperation. Should you have any questions about our Cedarfield Forward Phase 1 Plan, please call Cedarfield Administration at 804-474-8801. 

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families. 

Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to at Cedarfield. These comprehensive plans address a myriad of services for residents, team members, guests, and families.

We will begin posting details of those plans beginning next week on Tuesday, May 26.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

As we have all heard, Governor Northam intends to announce plans to slowly begin re-opening businesses in the Commonwealth of Virginia next week. The Governor has shared that the re-opening process will be a multi-phased process over several weeks, all focused on minimizing hospitalizations throughout the state.

A Summary of the Governor’s Plan, from his website, includes:

  • Phase I (Lasting 2 – 4 weeks or longer)
    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 10 people
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Easing limits on business and faith communities
  • Phase II (Lasting 2 – 4 weeks or longer)
    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 50 individuals
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Further easing of business limitation
  • Phase III (Could be 10 – 12 weeks away, or more)
    1. Safer at home for vulnerable populations
    2. Remove ban on social gatherings
    3. Remove capacity limits in establishments
    4. Continue heightened cleaning and disinfection
    5. Possible other measures

I understand physical isolation and changes in the way we provide services are challenging, but we must remember who we serve. Our residents are generally of an age that is most vulnerable to contracting and dying from COVID-19. Therefore, our plans will be focused on protecting our most vulnerable residents.

Our goal always has been, and always will be, the safety and wellbeing of our residents and team members. To that end, I must stress that like the Governor’s multi-phased plan to re-open Virginia, the plans we are developing will be multi-phased and catered to each Pinnacle Living community. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of our communities.

I am sure we are all looking forward to “normal” life in our communities, but much like the plan for the Commonwealth, Pinnacle Living will not be “flipping a switch” to go back to the way things used to be.  In fact, we must all be prepared for significant changes in services, programs and policies until a proven vaccine is readily available, and even after that, gatherings with hundreds of residents may be a long way off.

It will take time to finalize and begin to implement the plans our teams are developing. Assuming we do not have a COVID-19 outbreak, we intend to share these plans with residents, families and team members by Friday, May 22, 2020.

Mother’s Day is just a few days away. I am very fortunate that both of my parents are living, and I truly miss spending time with them. Unfortunately, because of the COVID-19 crisis, face-to-face visits are not possible so please consider using technology to spend time with your loved ones in the coming days. Sadly, now is not the time for us to relax, we must continue to do the good work we are doing.

As a reminder, all restrictions concerning visitation, dining, events & programs, housekeeping services, transportation and medical services will remain in place and everyone will continue to be screened as they enter the community until at least May 25, 2020.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze.

Our team members continue to do heroic work, and for that I will be forever grateful. But I need to ask everyone to do a bit more. As businesses begin to re-open and life outside of our communities starts to look a little bit more normal in the coming weeks, remember those we serve are among the most likely to suffer from this virus. PLEASE remember to practice “physical distancing” of not less than six feet from people both inside and outside of our communities.

These precautions continue to be necessary, and we ask for your cooperation, support, and understanding as we continue to respond to this rapidly evolving situation.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Cedarfield + Henrico Department of Health Partnership

On Thursday, April 30, 2020, the Henrico Health Department, and their partners from the Virginia National Guard spent much of the day at Cedarfield completing the first phase of a Point Prevalence Survey (PPS). As part of the PPS the Virginia National Guard completed the following tasks:

  • Administered COVID-19 testing for 27 residents in the Health Care Center South/Central Neighborhood
  • Administered COVID-19 testing for 75 team members and agency personnel who work in the Health Care Center South/Central Neighborhood
  • Reviewed Cedarfield Infection Control Standards which included:
    • Preparedness Plan
    • Infection Control Policies
    • Epidemiology Report
    • Infection Control Assessment Tools, and
    • A detailed tour of the community that incorporated an extensive survey to ensure proper PPE utilization and infection control standards

Prior to the April 30 testing date, we had a total of five residents test positive for COVID-19, with three of those positive test results coming from our Health Care Center South/Central neighborhood and two of those positive results coming from the Independent Living apartments.

On Tuesday, May 5, we received the full COVID-19 results report completed by the National Guard. The test results revealed the following:

  • Of the 27 Health Care Center residents tested, three tested positive for COVID-19 and 24 tested negative for the virus
    • None of those residents who tested positive are symptomatic
  • Of the 75 Health Care Center team members tested, three tested positive for COVID-19, 65 tested negative for the virus, and seven tests were invalid.
    • All three team members who tested positive on Thursday, were symptomatic prior to testing and were not working at Cedarfield.

Residents who have tested positive will be isolated in their Health Care Center rooms with team members using proper isolation techniques and appropriate Personal Protective Equipment. Residents who tested negative will also be isolated in their Health Care Center rooms as has been the case prior to testing.

Team members who tested positive will be asked to continue to self-quarantine for a period of 14 days from the date they were tested and must be retested with negative results prior to returning to work.

Next steps in the PPS process will be shared with residents and team members as they are decided upon in collaboration with the Health Department.

It is imperative, as we’ve stressed in previous memos, that all residents remain in their apartments, cottages, assisted living, or health care rooms unless critically essential to their health and wellbeing. All residents and team members are to continue to use appropriate masks at all times. We must continue to practice physical distancing, self-quarantining, good hand washing and the use of appropriate PPE. As a reminder, all team members are to use specific entrances to gain entry to their workplace (see Neighborhood Leader or Clinical Leaders for more details).

Physical Distancing + Safety Restrictions

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected. 

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Partnership with Va. Dept. of Health + Safety Restrictions

Our Partnership with Va. Dept. of Health

On Sunday, we received notification from the Henrico Health Department that a second Independent Living resident has tested positive for COVID-19. This brings the total number of diagnosed resident cases at Cedarfield to five, with three of those positive test results coming from our Health Care Center. 

Governor Northam recently announced the Virginia National Guard will be working with the Virginia Department of Health (VDH) to conduct testing and infection control training throughout the Commonwealth. As a result, there is a team of National Guard personnel working directly with the Henrico Health District of the VDH. We are working with the Henrico Health District to bring those personnel to Cedarfield to assist us with testing and to ensure our infection control standards are the best they can be.  

The plan is for the Cedarfield team to work with the Henrico Health District and their partners at the Virginia National Guard to implement the following steps:

  1. The VDH will utilize members of the Virginia National Guard to conduct COVID-19 testing for all residents in the Health Care Center’s South/Central Neighborhoods.
  2. The VHD will utilize members of the Virginia National Guard to conduct COVID-19 testing for all team members and agency personnel who work in South/Central Neighborhoods.
  3. The VHD will utilize members of the Virginia National Guard to review our Infection Control Standards and make recommendations to ensure a safe living environment for our residents and a safe work environment for our team members.

To be certain we take full advantage of the resources being made available to us, we are happy to announce that Connie McGowan will be promoted to the position of Infection Control Director.  In this role, Connie will support our Health Service Management Team to monitor and, if necessary, modify the infection control standards we have in place. Connie will also work with James Green and the VDH to refine our Personal Protective Equipment (PPE) policies to align with available inventory levels.   

As soon as this plan is finalized, we will contact residents (or their responsible parties), team members, and agency personnel who will be tested with details concerning the testing process.   

As we’ve stressed in our last two updates, all residents are to remain in their apartments, cottages, assisted living, or health care rooms unless critically essential to their health and wellbeing. All residents and team members are to continue to use appropriate masks at all times. We must continue to practice physical distancing, self-quarantining, good hand washing and the use of appropriate PPE. As a reminder, all team members are to use specific entrances to gain entry to their workplace (see Neighborhood Leader or Clinical Leaders for more details).

Physical Distancing + Safety Restrictions

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected. 

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Fourth Confirmed Case + Safety Restrictions

Fourth Positive Coronavirus (COVID-19) Diagnosis at Cedarfield

Earlier today we received notification from the Henrico Health Department that a Health Care Center resident has tested positive for COVID-19. This brings the total number of diagnosed resident cases at Cedarfield to four, with three of those positive test results coming from our health care center.

Our Team is working with the Henrico Health Department, other State agencies and our vendors to ensure appropriate levels of personal protective equipment, and we are continuously monitoring our team to be certain we are all using appropriate infection control standards. Our team is also working with the Health Department to identify any residents or team members who were potentially exposed. Residents (or their responsible parties) and the team members who may have been exposed to the virus are being notified.

As I stressed in my last memo, all residents are to remain in their apartments, cottages or health care rooms unless critically essential to your health and wellbeing. All team members are to continue to use appropriate masks at all times. When delivering direct care to Health Care Center residents, team members must wear personal protective equipment (PPE) as directed by our Health Care Management Team. We must continue to practice self-isolation, good hand washing and the use of appropriate PPE.

As a reminder, all team members are to use specific entrances to gain entry to their workplace (see Neighborhood Leader or Clinical Leaders for more details).

Physical Distancing + Safety Restrictions

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected. 

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Third Confirmed Case + Safety Restrictions

Third Positive Coronavirus (COVID-19) Diagnosis at Cedarfield

Last night we received notification from the Henrico Health Department that our first independent living resident has tested positive for COVID-19. The resident is currently hospitalized, and we do not yet know when they will return to the community. This brings the total number of diagnosed resident cases to 3.

Our Team is working with the Henrico Health Department to identify any residents or team members who were potentially exposed. Residents (or their responsible parties) and the team members who may have been exposed to the virus, are being notified.

As stressed in the last memo, all residents are to remain in their apartments, cottages, or health care rooms unless critically essential to your health and wellbeing. All team members are to continue to use appropriate masks at all times. When delivering direct care to Health Care Center residents, team members must wear personal protective equipment (PPE) as directed by our Health Care Management Team. We must continue to practice self-isolation, good hand washing, and the use of appropriate PPE.

Additionally, all team members are to use specific entrances to gain entry to their workplace (see Neighborhood Leader or Clinical Leaders for more details).

Physical Distancing + Safety Restrictions

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Second Confirmed Case + Safety Restrictions

Second Positive Coronavirus (COVID-19) Diagnosis at Cedarfield

Yesterday afternoon we received notification from the Henrico Health Department that a second Health Care resident has tested positive for COVID-19. The resident is currently hospitalized, and we do not yet know when they will return to the community.

It is important to note that no other residents or team members are exhibiting symptoms. Our Health Care Management Team is working with the Henrico Health Department to identify any residents or team members who were potentially exposed. Residents (or their responsible parties) and the team members who may have been exposed to the virus are being notified. 

As we work through this new development, all residents are to remain in their apartments, cottages or health care rooms. All team members are to continue to use appropriate masks at all times. When delivering direct care to Health Care Center residents, team members must wear personal protective equipment (PPE) as directed by our Health Care Management Team. We must continue to practice self-isolation, good hand washing and the use of appropriate PPE. Additionally, all team members are to use specific entrances to gain entry to their workplace (see Neighborhood Leader or Clinical Leaders for more details). 

It is important to stress that visitation restrictions will remain in place, all dining venues remain closed and group events and programs continue to be canceled. All persons entering the community will be screened for potential exposure as has been our practice for several weeks. Recognizing the Governor’s stay at home order, residents must remain in their apartments or rooms unless a trip outside of the community is essential to your health and wellbeing. As we move forward, these policies will remain in effect for the foreseeable future.

Physical Distancing + Safety Restrictions

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A Coronavirus (COVID-19) Update From Pinnacle Living President and CEO Chris Henderson

As we begin week 7 of the COVID-19 protocols put in place to protect both residents and team members, it is important to note that we are not yet near the finish line. As of this morning, there are nearly 9,000 confirmed cases of the virus state-wide with 1,500 Virginian’s hospitalized and sadly more than 300 deaths related to this horrible disease. Depending on which website you visit, or which newscast you tune in to, we may be weeks away from our worst days in Virginia.   

We understand physical isolation is challenging. We all miss socializing with friends over meals, group exercise classes and visits with families. Most don’t see the efforts being made by every Pinnacle Living team member as they struggle to balance their call to serve residents with their personal need to protect loved ones.  

Our communities are posting signs at our entrance ways that read “HEROES WORK HERE!” and our leadership teams are working daily to express our appreciation for those who go above and beyond to live our Mission of Enriching Life’s Journey. The other day a photo was posted on one of our community Facebook pages with a team member holding a sign that said, “NOT ALL SUPER HEROS WEAR CAPES!” In all honesty, that sign brought tears to my eyes.

Our residents and volunteers are also going above and beyond by providing cards and phone calls to residents and by sewing masks and gowns to protect our team.

To everyone, I say THANK YOU!  

As I said in the opening sentence of this update, we are not yet near the finish line, and we have a long way to go before this crisis is behind us. Now is not the time for us to relax, we must persevere and continue to do the good work we are doing. As a reminder, the following restrictions remain in place for the foreseeable future:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

A REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and coworkers 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
    • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
    • All approved visitors will be actively screened using a series of questions upon each visit
    • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

First Confirmed Case + Safety Restrictions

First Positive Coronavirus (COVID-19) Diagnosis at Cedarfield

Earlier today, Cedarfield received notice from the Virginia Department of Health that one of our Health Care residents has tested positive for COVID-19. The resident has been isolated in their health care center room for several days and is now under quarantine.   

The Cedarfield healthcare team has been in contact with the Virginia Department of Health’s Henrico Health District (VDH). Working within guidelines set forth by the Centers for Disease Control and Prevention (CDC), the resident was tested for COVID-19 when they began experiencing symptoms. We are working closely with VDH to limit exposure to other residents, team members, and families. Early indications from health department officials are that potential spread of the virus is minimal, because of the preparedness plans already implemented, but we must continue to practice self-isolation. Our Cedarfield healthcare team will be in contact with the limited number of team members who may have been in contact with the resident to communicate and implement interventions as directed by the health department or other health professionals. The resident’s family and physician have been notified. We expect officials from the VDH to contact those individuals as well.

In the meantime, Pinnacle Living continues to closely monitor the evolving worldwide Coronavirus (COVID-19) outbreak and will continue to take appropriate precautionary measures to lessen exposure of Coronavirus to our community. 

Following guidance from the CDC, VDH, the Virginia Healthcare Coalition, and our Medical Director, all residents are asked to continue to practice physical distancing. Visitation restrictions will remain in place, all dining venues remain closed, group events and programs continue to be canceled and we continue to deep clean common areas and our health services areas in the community. As we move forward, this policy will remain in effect for the foreseeable future.

Physical Distancing and Additional Restrictions In Place

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place and note the updated practices in bold below:

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A New Phrase - “Physical Distancing”

A recent Washington Post article shared the following perspective. Daniel Aldrich, a professor of political science and public policy at Northeastern University, is concerned that the term “social distancing” is misleading and that its widespread usage could be counterproductive. The World Health Organization has come to the same conclusion. Last week, it started using the term Aldrich prefers: “physical distancing.”

Aldrich says efforts taken to slow the spread of the coronavirus should encourage strengthening social ties while maintaining physical distance. 

While Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests and contractors, we want to stress the importance of maintaining contact with friends and loved ones while maintaining physical distance from all – not just those who have been exposed or are sick. This is the time for us to check on friends and neighbors by phone, email, video chat or through the multitude of social media connections available today.     

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place and note the updated practices in bold below:

PINNACLE LIVING RESIDENTS:

DINING

    • Except for select dining areas in health services, all dining venues are closed

 

  • Each community has implemented meal-delivery service with limited menus

 

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

 

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 

 

  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Thanks to our Team Members + Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. 

We would like to lift-up the exceptional work our team members are doing. Although the epidemic of COVID-19 has touched nearly all parts of Virginia, our team members — who are essential in providing services to our residents — continue to perform above and beyond the call of duty despite the personal challenges they face.

As we thank our team for their outstanding work with this update, we continue to be vigilant. There are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to avoid social gatherings, restrict travel outside of the community, and for everyone to take note of the following changes being made in each Pinnacle Living Community:

PINNACLE LIVING TEAM MEMBERS:

  • Thank you for the work you are doing!
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus
  • Remove last 2 bullets

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people; and avoid touching eyes, nose, and mouth.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.  

The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.   

To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents: 

  • Dining
    • Except for select dining areas in health services, all dining venues are closed 
    • Each community has implemented meal-delivery or carry-out meal service with limited menus
    • Delivered meals will be available for those who are unable to participate in the carry-out meal program
    • Should the spread of COVID-19 continue, communities will move to meal-delivery service only, in the coming days
  • Events, Programs, and Activities
    • All programs are canceled 
      • Team members are sharing suggested self-directed programs for those who are interested
    • All fitness, wellness, library, and creative arts spaces are closed
  • Housekeeping Services
    • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
    • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
    • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services
  • Clinic Visits, Medical Appointments, and Physical Therapy Services  
    • If your community has a clinic or clinic hours, all routine medical services will be canceled
    • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
    • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
    • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
    • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
  • All approved visitors will be screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address this matter
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We are screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Please wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. To that end, all residents are encouraged to practice cautionary isolation as recommended by health officials; limit social gatherings and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining

  • Except for select dining areas in health services, all dining venues are closed as of 11 a.m. today
  • Each community is developing plans for carry-out meal service with limited menus
  • Delivered meals will be available for those who are unable to participate in the carry-out/take-out meal program
  • The number of options available for carry-out and delivery will be limited

Events, Programs, and Activities

  • All programs are canceled
    • Team members are developing suggested self-directed programs for those who are interested
  • All fitness, wellness, and creative arts spaces are closed

Housekeeping Services

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

    • Effective immediately, no outside visitors or guests will be permitted to enter our communities
      • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

 

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care

 

  • All approved visitors will be actively screened using a series of questions
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address this matter
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will begin screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Please wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Temporary Visitation Restrictions in Effect

Pinnacle Living has been closely monitoring the evolving Coronavirus (COVID-19) outbreak in Virginia and has been taking appropriate precautionary measures to prevent entry of Coronavirus into our communities. There are no known cases of COVID-19 within any Pinnacle Living community.

However, now that there are several confirmed cases of COVID-19 throughout Virginia, Pinnacle Living is taking additional precautionary measures, effective immediately, to ensure the health, wellbeing, and safety of our residents, their families, and our team members.

Following guidance from the Centers for Diseases Control and Prevention (CDC), the Virginia Department of Health (VDH), and the Central Virginia Healthcare Coalition, and out of an abundance of caution, Pinnacle Living has implemented the following temporary visitation restrictions, effective immediately.

For Guests, Visitors, Family Members, Vendors, Contractors and Volunteers:

  • Effective immediately, no outside visitors or guests will be permitted to enter the licensed areas (including licensed Independent Living, Assisted Living, Memory Support and Health Care) in our communities. We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media and other means.
  • Visits will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All visitors will be actively screened using a series of questions and a body temperature check.
  • Visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves.
  • During a visit, all visitors must limit physical contact with residents and others, as well as limit their movement within our communities.
  • Before visiting, please contact the community to be connected with a team member who can discuss any requests.
  • All approved guests must complete the visitor health screening checklist prior to each visit.
  • No guests will be permitted to dine in any dining venue.

For Pinnacle Living Residents:

  • Our residents always have the right to enter and exit their Pinnacle Living community as they wish.
  • However, visits to the licensed areas of the community, as outlined above,  will only be permitted with the approval of the community Executive Director when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • We request that all residents immediately notify the Clinic or the Director of Nursing if they are experiencing any cold or flu-like signs and symptoms.
  • We will continue to inform residents of the potential risks associated with attending events outside our communities.
  • Community events, programs and dining options may be modified or canceled in each community based upon the current information we have available from local, state and federal health officials
    • For example – all self-serve food and beverage options such as salad bars, buffets, coffee and water dispensers will be suspended immediately.
  • Please monitor Touchtown for any changes to scheduled programming

For Pinnacle Living team members and contract employees:

  • We are monitoring all team members for signs and symptoms of Coronavirus and for potential exposure.
  • If you have known exposure to the Coronavirus, please communicate this immediately to your supervisor.
  • We will continue to educate all team members on the process of self-reporting, which includes travel history and signs/symptoms of respiratory illness.
  • All private duty and agency personnel, working in licensed areas of the community, shall report to a designated nursing team member a minimum of 15 minutes prior to the start of each shift for a brief body temperature check and to answer a series of questions.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. If you need or have a scheduled appointment for medical services or care, please call ahead to your primary care physician or to the Clinic before departing for that visit. Please consider deferring non-emergent medical care for the foreseeable future. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation.

Visitation restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.